IMPORTANT

The MyEcount.com URL You Just Tried to Access Has Changed

The MyEcount.com URL you just tried to access is no longer active. See below to learn how to access the new site. Please note, your username and password have NOT changed.

To Access Your New Site
Look at the URL listed on the back of your prepaid card.

  • If it says www.myecount.com, your new site is now www.prepaid.citi.com.
  • If it says www.myecount.com/[name], your new site is now www.prepaid.citi.com/[name].
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  • If you don't have your prepaid card, click here to access your account.

Questions? Email us at help@citiprepaid.com