IMPORTANT: Our Card Services Team will NEVER contact you by phone, email or text message for your card information, like your card number or PIN (if you have one) unless you contact us first. To protect yourself please do NOT provide your card information to anyone. For more information please visit our Security Center.

Password Update Notice

Citi Prepaid Services recommends resetting your password periodically to ensure an optimal level of security and decrease the opportunity for identity theft.

Please note that when you access your account online you may be required to provide additional verification as a secondary proof of your identity. This requirement protects your personal information from unauthorized access.

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